Terms and Conditions for Our Services
This document outlines the conditions for using our window cleaning services in Malaysia, ensuring transparency and clarity for both clients and our team.
Last updated January 25, 2026
Acceptance of Terms
By accessing or using our window cleaning services, you agree to follow the terms described here. Please review these terms before booking or making an inquiry. If you disagree with any part, do not use our services.
Key Terms
The following definitions clarify specific terms used in these Terms and Conditions.
Service: Refers to window cleaning provided at your request.
Client: Any person or organisation booking cleaning services with us.
Team: Our cleaners, coordinators, and staff involved in service delivery.
Agreement: Refers to these binding Terms and Conditions.
Appropriate Use of Service
Our service is intended for legitimate cleaning needs. Misuse or unapproved commercial use is not permitted and may result in denial of service.
Eligibility
You must be 18 years or older and legally able to enter into service agreements in Malaysia.
Proof of identity may be requested.
Your Obligations
By booking or using our service, you agree to:
Prohibited Uses
Prohibited actions to maintain safe, ethical operations:
Intellectual Property Rights
All logos, service marks, descriptions, and photos on our site belong to us or are licensed for our use. Copying or unauthorized use is strictly prohibited.
User Submissions
If you provide testimonials, feedback, or reviews, you confirm that you hold rights to the information shared.
Handling User Content
By submitting materials, you give us a right to display and reference them as part of our service promotions only.
Privacy Policy Reference
Your use of the service also implies acceptance of our Privacy Policy and related practices. Please ensure you review our latest version.
Privacy PolicyDisclaimer Statement
Our window cleaning services are provided as described, but we do not guarantee outcomes, as some factors may impact effectiveness.
Results May Vary
While every effort is made, actual window cleanliness depends on environment, weather, and site specifics.
Limits of Liability
We are not liable for indirect or unforeseen damages arising from use of our services except as required by Malaysian law.
Indemnity
You agree to hold us harmless from claims or liability linked to misuse or provision of inaccurate information.
Resolving Disputes
If issues arise, we aim to resolve them amicably. Disputes may be escalated as follows:
Arbitration
Disputes not resolved informally may go to arbitration per Malaysian regulations.
Both parties agree to seek resolution in Malaysia unless agreed otherwise.
Online Dispute Resolution
For additional options, Online Dispute Resolution services may be available under applicable regulations.
ODR Platform DetailsSeverability
If one term is found unenforceable, the others remain in effect.
Entire Agreement
These Terms and the Privacy Policy are the sole agreement between you and our company for window cleaning.
Governing Law and Jurisdiction
Our terms and any disputes are governed by the laws of Malaysia.
Termination
We may end or refuse service at our discretion if terms are breached or misuse occurs.
Changes
We reserve the right to update these terms. Continued use after updates means you accept the changes.
Contacting Us About These Terms
Questions about terms? Contact our team via the options below.
Contact Email: content@mystivault.sbs
Phone: +60 3-1668 8094
Address: Unit 1.01, Ground Floor, Menara Boustead, 10050 George Town, Penang Malaysia
Effective Date: January 25, 2026
Version: 3